Loading ...

WHO SHOULD ATTEND

• Everyday consumers
• Working professionals
• Senior citizens
• Students
• Homemakers
• Small business owners
• Online shoppers
• Anyone who buys goods or services

A Practical Training-Based Consumer Awareness & Protection Program
DURATION 
Total Duration: 6 Weeks

Weekly Training Structure
    • 2 Live Online Interactive Sessions per Week (75–90 minutes each)
    • 1 Practical Application Session per Week
    • Weekly real-life problem-solving and complaint-drafting exercises

Weekly Practical Training Includes
    • Identifying consumer rights violations in daily life
    • Drafting real consumer complaints (email, written, online portal)
    • Understanding bills, warranties, refund policies
    • Using screenshots, emails, and recordings as evidence
    • Filing mock complaints before Consumer Commissions
    • Reading and understanding consumer court orders

This is not a lecture-based legal course. It is a life-skills and rights-protection program.

PRICE 
Comparative Reality
    • Legal consultations: ₹1,000–₹3,000 per visit
    • Lawyers’ fees for consumer cases: ₹10,000–₹50,000+
    • Workshops and seminars: expensive and incomplete
Payment Options
    • One-time payment
    • UPI / Net Banking / Debit Card
    • Group discounts for RWAs, NGOs, schools, corporates

This price ensures that legal awareness is affordable, not elite.

Every consumer faces injustice — defective products, hidden charges, misleading advertisements, denied refunds, delayed services, and false promises. Yet, most people stay silent, not because they are wrong, but because they don’t know their rights or fear legal procedures.
Consumers often believe that “nothing will happen,” that courts are expensive, slow, or complicated. Many don’t know that consumer law allows simple, low-cost, lawyer-free remedies. As a result, companies benefit from ignorance, while consumers bear losses quietly.
This course is created to break that silence. It empowers ordinary people — working professionals, senior citizens, students, homemakers, small business owners — to identify unfair practices, assert their rights confidently, and take action without fear.
This is not about fighting companies aggressively.
This is about knowing your rights, using the law wisely, and protecting your dignity as a consumer.

UNDERSTANDING THE COURSE MODULE
This course provides step-by-step practical training on:
    • Understanding who is a consumer
    • Knowing your rights under the Consumer Protection Act, 2019
    • Identifying unfair trade practices
    • Filing complaints correctly
    • Approaching consumer authorities and courts
    • Seeking compensation, refund, replacement, or correction
The course is non-technical, example-driven, and action-oriented.

EXAMPLES OF RELEVANT TOPICS COVERED
    • Defective mobile phones and appliances
    • Online shopping frauds and fake reviews
    • Misleading health and weight-loss advertisements
    • Forced service charges in restaurants
    • Banking, insurance, and telecom complaints
    • Delay in services (delivery, repairs, refunds)
    • E-commerce platform disputes

THE CORE MESSAGE
In many consumer matters, you do not need money, influence, or a lawyer — only awareness, clarity, and courage. This course is special because it teaches:
    • What to do
    • How to do it
    • Where to complain
    • When to escalate
All in simple language and real-life situations.

COMMON REAL-LIFE PROBLEMS ADDRESSED
    • “They refused to refund my money.”
    • “Customer care never responds.”
    • “The product stopped working in a week.”
    • “The advertisement was fake.”
    • “They added hidden charges.”
    • “Going to court seems scary.”
This course is designed exactly for these situations.

THE COURSE WILL EMPOWER YOU TO
    • Identify consumer rights violations confidently
    • Communicate effectively with sellers and service providers
    • Draft clear and effective complaints
    • Preserve evidence properly
    • File cases in consumer forums without fear
    • Demand refunds, replacements, compensation, and apologies
    • Educate family and community about consumer rights

MOTIVE BEHIND THE COURSE
The motive is simple and urgent: An aware consumer is the strongest regulator in the market.This course exists to:
    • Reduce exploitation of ordinary consumers
    • Encourage ethical business practices
    • Build legally aware communities
    • Prevent financial and emotional loss due to ignorance

THE HARSH REALITY 
Most platforms:
    • Explain rights but not remedies
    • Talk theory but not procedure
    • Ignore practical complaint drafting
    • Leave consumers confused and helpless
This program bridges that gap.


Legal Disclaimer
This program is for educational and consumer-awareness purposes only. It does not constitute legal advice or legal representation. For complex or high-value disputes, participants are advised to consult a qualified professional.

CERTIFICATION
Certificate of Practical Training in Consumer Rights & Protection, certifying completion of a consumer-focused, practical training-based program.

By the end of this course, learners will:
    • Understand consumer law clearly
    • Recognise unfair trade practices instantly
    • Draft and file consumer complaints independently
    • Navigate online and offline grievance mechanisms
    • Protect themselves from fraud and exploitation
    • Act confidently instead of remaining silent